- TQM reviews and reports on the company management system by interviewing senior management sponsors.
- A gap analysis process is undertaken by the TQM consultants and the outcome is discussed with the sponsors.
- An action plan is agreed with the sponsors, put in place and carried out.
- TQM consultants conduct management audits as required by the chosen United Kingdom Assessment Service (UKAS) organisation.
- The management improvements are discussed with senior management and a decision is made to be assessed by the chosen UKAS body.
- The UKAS body is invited to provide an independent external opinion as to suitability of the management system to meet the ISO/BSI standard required and a certificate is awarded.
